ThingGo
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Privacy Policy

Last updated: May 3, 2026

ThingGo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information: When you use our services, we may collect personal information such as your name, email address, company name, phone number, and payment information.

Usage Data: We automatically collect information about how you use our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

Website Data: When you use our SEO analyzer, we collect information about your website domain and generate performance metrics.

2. How We Use Your Information

We use the information we collect to:
  • Provide and maintain our services
  • Process your payments and send transactional emails
  • Analyze your website's SEO performance
  • Communicate with you about updates, offers, and support
  • Improve our services and user experience
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are in the UK or European Economic Area (EEA), our legal basis for processing your personal information includes:
  • Contract: Processing necessary to fulfill our contract with you (e.g., providing services you purchased)
  • Consent: You have given consent for specific purposes
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Legal Obligation: Processing required to comply with legal requirements

4. Data Sharing and Disclosure

We may share your information with:
  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, hosting)
  • Payment Processors: Stripe for secure payment processing (we do not store card details)
  • Analytics Providers: Google Analytics for website usage analysis
  • Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to:
  • Provide our services to you
  • Comply with legal obligations (e.g., tax records for 6 years)
  • Resolve disputes
  • Enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

6. Your Data Protection Rights (GDPR)

If you are in the UK or EEA, you have the following rights:
  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restriction: Request restriction of processing
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing of your data
  • Rights Regarding Automated Decision-Making: Object to automated processing including profiling

To exercise these rights, contact us at info@thinggo.uk

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as:
  • Standard Contractual Clauses approved by the European Commission
  • Privacy Shield Framework (for US transfers, where applicable)
  • Binding Corporate Rules

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:
  • Encryption of data in transit (SSL/TLS)
  • Secure storage in Firebase with security rules
  • Regular security audits and updates
  • Access controls and authentication
  • PCI DSS compliance for payment processing (via Stripe)

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:
  • Remember your preferences
  • Analyze website traffic
  • Understand user behavior
  • Improve our services

You can control cookie settings through your browser. See our Cookie Policy for more details.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:
  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

ThingGo Data Protection Team
Email: info@thinggo.uk
Address: Manchester, United Kingdom

Data Controller: ThingGo
Data Protection Officer: Available upon request

Your Privacy Rights

Want to access, export, or delete your data? We make it easy.