Terms & Conditions

Last Updated: January 26, 2026

1. Introduction

These Terms and Conditions ("Terms") govern the provision of transport services by ThingGO LTD ("we", "us", or "our") to customers ("you" or "your"). By booking our services, you agree to be bound by these Terms.

2. Service Description

ThingGO LTD provides goods transport services across the United Kingdom using our Mercedes Sprinter fleet. Our services include:

• Collection and delivery of goods
• 24/7 availability for bookings
• Nationwide UK coverage
• Express and standard delivery options

3. Booking and Quotes

3.1 Quote Requests

Quotes provided are estimates based on the information you provide. Final pricing may vary if the actual goods, addresses, or requirements differ from those specified in your quote request.

3.2 Booking Confirmation

A booking is confirmed only when you receive written confirmation from ThingGO LTD via email. We reserve the right to decline any booking at our discretion.

3.3 Accuracy of Information

You are responsible for providing accurate information regarding pickup/delivery addresses, goods description, weight, dimensions, and any special requirements.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in British Pounds (GBP) and are subject to VAT where applicable. Prices are based on the information provided at the time of booking.

4.2 Payment Terms

Payment is due as agreed in your booking confirmation. We accept various payment methods as specified in your invoice.

4.3 Additional Charges

Additional charges may apply for:

• Waiting time beyond the agreed collection/delivery window
• Failed delivery attempts due to incorrect information
• Goods requiring special handling not disclosed at booking
• Toll roads, congestion charges, or parking fees

5. Customer Responsibilities

5.1 Packaging

You are responsible for ensuring goods are properly packaged and secured for transport. We are not liable for damage to inadequately packaged items.

5.2 Prohibited Items

You must not request transport of:

• Illegal or stolen goods
• Hazardous materials (unless specifically agreed in writing)
• Perishable goods requiring temperature control (unless specifically agreed)
• Live animals
• Cash, jewelry, or items of exceptional value (unless specifically agreed)

5.3 Access and Availability

You must ensure that pickup and delivery locations are accessible and that authorized persons are available to hand over/receive goods at the agreed times.

6. Our Responsibilities

6.1 Duty of Care

We will exercise reasonable care in the handling and transport of your goods.

6.2 Timely Service

We will make reasonable efforts to collect and deliver goods within the agreed timeframes. However, delivery times are estimates and not guaranteed unless expressly agreed in writing.

7. Liability and Insurance

7.1 Limitation of Liability

Our liability for loss or damage to goods is limited to £100 per consignment unless:

• A higher value is declared at booking and additional insurance is purchased
• Loss or damage is caused by our gross negligence or willful misconduct

7.2 Exclusions

We are not liable for:

• Damage caused by inadequate packaging
• Delays caused by circumstances beyond our reasonable control (force majeure)
• Loss or damage to prohibited items
• Consequential or indirect losses

7.3 Claims

Claims for loss or damage must be notified to us in writing within 7 days of delivery (or scheduled delivery date for non-delivery).

8. Cancellations and Changes

8.1 Customer Cancellations

Cancellations made:

• More than 24 hours before scheduled pickup: No charge
• Less than 24 hours before scheduled pickup: 50% of quoted price
• After driver has been dispatched: 100% of quoted price

8.2 Changes to Booking

Changes to pickup/delivery addresses, times, or goods description may result in revised pricing and must be agreed in writing.

8.3 Our Right to Cancel

We reserve the right to cancel bookings due to circumstances beyond our control, vehicle breakdown, or safety concerns. In such cases, we will provide a full refund.

9. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: severe weather, natural disasters, strikes, terrorism, pandemics, or government restrictions.

10. Data Protection

We process your personal data in accordance with our Privacy Policy and UK data protection laws. By using our services, you consent to such processing.

11. Complaints

If you have a complaint about our services, please contact us at info@thinggo.uk. We will investigate and respond within 14 working days.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms, please contact:

ThingGO LTD
Email: info@thinggo.uk
Website: www.thinggo.uk